Need assistance?
If you experience an accessibility problem on the Metro website, we're here to help. Email [email protected] and include the web address or URL of the page you were on, along with a detailed description of the problems you encountered.
Take the accessibility survey
Metro is interested in learning more about your experience with the website. Your anonymous responses on the accessibility survey will help keep us informed of the overall experience of visitors with disabilities as technology and our website evolves. There are 11 questions, and it is estimated to take five minutes to complete.
Go to the survey
The design of the Metro website works to reduce barriers to content for visitors with disabilities by implementing requirements that allow an inclusive, accessible online experience for users with assistive technology.
Content on this website is reviewed and produced to be accessible to individuals with disabilities. The website design follows the Web Content Accessibility Guidelines 2.0, Level AA (WCAG 2.0), and Metro regularly test the website using tools that measure compliance with WCAG 2.0.
Make a suggestion related to web accessibility
Metro is preparing to meet the new Americans with Disabilities Act standards for web content and mobile applications, WCAG 2.1, Level AA, in anticipation of the April 2027 deadline established for special district governments.
Please get in touch with Metro if you have an idea for an improvement to a specific web page or a policy recommendation. Metro is very interested in hearing about web accessibility features that could be better – or features that don't exist yet. The Metro web team is continuously working to improve conformance to our accessibility standards, improve the site's usability and accessibility, and ensure all visitors can access site content. Share your recommendations at [email protected].
Accessing downloadable files
Some of the documents on this site are available as downloadable files. If any file format prevents you from accessing the information, email [email protected]. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the webpage URL of the requested material, and the best way to contact you.