In each report are brief program descriptions, program highlights for the period, regulatory or legislative news that impact programs, and issues to address.
Metro’s fiscal year runs July 1 to June 30. Starting in FY 16-17, management reports were biannual, reporting on the periods July 1-Dec. 31 and Jan. 1-June 30. At the end of each fiscal year the management report was augmented by a balanced scorecard report that analyzed performance objectives against quantifiable data for aspects of operations ranging from Metro’s bond rating to customer satisfaction with solid waste operations. Metro’s management team used the balanced scorecard to determine what was working well and what needed improvement.