Balancing profits against losses is no longer the sole primary objective for managers of large convention and exhibition halls. This is especially true for the Portland Expo Center (Expo) and Oregon Convention Center (OCC), which are owned and operated by Metro under its visitor venues umbrella. Thanks, in part, to the leadership of the Metro venues, the convention and exhibition industry has experienced a paradigm shift in the way it views business success. For industry stand-outs like the OCC and Expo, evaluating the venue's impact on the 'triple bottom line' – the benefits to people and planet in addition to profits - now defines business success.